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Vice President, Carolina's
Volunteers of America, Chesapeake and Carolinas in Durham, North Carolina
Date Posted 08/10/2022
Nonprofit-Senior/Executive Management
Employment Type Fulltime
Application Deadline Open until filled

Vice President, Carolina's

Full Job Description

The Vice President, Carolinas will play a critical role in helping Volunteers of America, Chesapeake and Carolinas achieve its vision to provide high quality and innovative programs state-wide, eventually growing and extending the use of its model. The VP, Carolinas will have overall strategic and operational responsibility for all program areas in our territory. The position will be a part of the executive leadership team that drives the overall strategy for the organization and represents VOACC on a local, regional, and national basis. The VP, Carolinas will initially develop deep knowledge of each project, program operations, and business plan, and will focus on the following four areas: program leadership and management, financial management, external relationships, and knowledge management. The VP, Carolinas will be responsible for a variety of significant activities including internal operations, oversight of territory, program expansion, risk management, leadership development and program evaluation. S/he will be instrumental in ensuring consistent and effective internal processes and communications in order to strengthen Volunteers of America, Chesapeakes and Carolinas programs reputation and position the organization for continued success.


External Relationships:

  • Working with our Vice President of Development, expand revenue generating and fundraising activities to support existing programs and the growth of VOACC; cultivate existing relationships and develop new stakeholder relationships
  • Manage relationships with partner organizations and seek collaborations to enhance services and business line growth.
  • Build and own relationships with state or local agencies and local or state elected officials that impact business lines and programs.
  • Enhance, discover, align and implement organizational vision and strategic objectives as established in VOACC's Strategic Plan
  • Ensure ongoing programmatic excellence and quality improvement (QI).
  • Demonstrate consistent financial performance and operational excellence, fundraising growth, communications and systems; recommend timelines and resources needed to achieve the program outcomes and goals.
  • Work with staff to develop systems to ensure consistent, high-quality program outcomes
  • Provide leadership in development of inter-team communication and cohesiveness, sustaining culture and supporting staff during organizational growth
  • Any other duties as assigned


  • Deliver a financially sustainable and operationally efficient business unit in the territory responsible. This would include positive net margin, strategic growth and meeting targeted outcomes for all programs.
  • Grow territory through expanded quality services, partnerships and potential acquisitions with a risk management plan for business unit.
  • Develop a group of leaders that can sustain and grow the territory in alignment with our strategic initiatives, core values and performance measurements and can in turn develop their teams. This will prepare a future succession plan and professional growth plan for all team members in the territory.
  • Enhance the brand and awareness of our vision, service offerings and housing solutions throughout the territory.


The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
  • Operating office equipment requiring continuous or repetitive hand/arm movements.
  • The ability to remain in a sitting position for extended periods of time


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


  • Bachelors Degree in Human Services, Business Administration or related field.
  • Masters Degree preferred.
  • 10+ years of professional experience in a management role, ideally in Human Services or a rapidly evolving organization dealing with ID Services, Behavioral Health and Homeless Services.
  • Highly organized and ability to adapt to different roles in an innovative, fast-moving environment; a driving force who manages toward clarity, performance measures and is solutions oriented.
  • A successful track record in setting priorities, shaping processes/systems, measuring outcomes through performance metrics, financial sustainability, guiding investment in people and systems, and developing an infrastructure that creates a stronger and more efficient organization.
  • Thorough understanding of business unit/program management; able to work effectively under pressure to meet tight deadlines and performance goals while minimizing risks to organization.
  • Knowledge of Maryland State Agencies regulating services in multiple business lines.
  • Experience with serving multiple populations for example, veterans, those with dependency issues, formerly ex-offenders, those with intellectual disabilities.
  • Excellent ability to balance, negotiate, and work with a variety of internal and external stakeholders; high level of knowledge and understanding, especially as it relates to program operations replication, connecting programs to funding, creatively generating other resources, and building strategic partnerships.
  • Personal qualities of integrity, respect, caring, credibility, and a commitment to Volunteers of America, Chesapeake's mission.
  • Must have some knowledge of fee for service billing structures (Medicaid/Medicare) and also cost reimbursement contracts.
  • Must be able to adapt and embrace working in a faith-based organization and offer our ministry programs and services.
  • Strong problem solving and execution skills.
  • Proven change management skills with excellent verbal and written communication skills.
  • Experience working with state health plans, MCOs, ACOs, HEDIS measures a plus.
  • Experience with progressive improvement/efficiency tools (i.e. Six Sigma Lean) a plus.
  • Bilingual in any language a plus.

Job Snapshot

Employee Type



Durham, NC

Job Type

Nonprofit - Social Services


10 years

Date Posted


*Please mention to employers when applying for this job*
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