Habitat for Humanity International (HFHI) sponsors the Habitat AmeriCorps program placing AmeriCorps members at local Habitat organizations nationwide. These members serve in various roles to increase Habitat’s ability to build homes, expand housing services, engage the community, and partner with people. AmeriCorps members provide a unique human resource: motivated, passionate, hardworking people who can help address community needs in various ways.
We are currently in search of a skilled Specialist – Program Operations, Data & Systems professional. This position can be remotely based anywhere within the U.S. and requires 10% travel.
Guided by data-driven insights and organizational initiatives, the operations specialist is part of the program operations team, which designs, implements, evaluates, and revises the processes, procedures, and tools necessary to operate the Habitat AmeriCorps program. Program operations support participant sourcing and selection. Program operations are responsible for participant enrollment and onboarding through AmeriCorps project completion and grant year closeout. Program operations also manage in-person events, project development frameworks, and digital platforms and systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Digital platforms and systems (35%) –
- Support the development of, operation, and maintain digital platforms and systems used in the administration of the Habitat AmeriCorps program by:
- Collaborating with Habitat AmeriCorps program staff (“staff”), local Habitat organizations hosting and AmeriCorps members (“program participants”), and Habitat for Humanity International (“HFHI”) Information Technology and other departments to identify system needs.
- Facilitating program participants’ and staff usage of the various systems from application to the Habitat AmeriCorps program through the AmeriCorps grant year.
- Curating an online library of materials and resources available for program participants.
- Creating and maintaining standard operating procedures for platforms and systems for the Habitat AmeriCorps program staff audience.
- Providing access to and retrieval of digital program data and information efficiently and effectively.
- Ensuring compliance with digital record-keeping policies and procedures dictated by HFHI and the AmeriCorps agency.
- Designing and implementing archiving procedures to bring the program to a close annually.
- Maintain proficiency in digital systems and platforms. Habitat AmeriCorps currently uses Microsoft Teams, SharePoint, Salesforce, Alchemy (formerly SurveyGizmo), shared Outlook inboxes, eGrants, OnCorps Reports, and eSign Genie. Comfort with these or similar platforms should be transferrable to Habitat’s proprietary platforms.
Data and measurement (25%) –
- Design, implement, revise, and maintain systems to collect Habitat AmeriCorps program data for problem-solving and decision-making.
- Develop, maintain, and ensure quality control of program databases.
- Analyze and interpret Habitat AmeriCorps programmatic data to present statistical and narrative reports for internal and external use, such as HFHI’s annual report.
- Utilize data available via HFHI and the AmeriCorps agency as secondary data sources.
Implement processes (20%) -
- The staff in the program operations vertical:
- Prepare, enroll, and onboard program participants in all digital systems and platforms.
- Document the successes of the Habitat AmeriCorps program via progress reporting and performance reviews.
- Maintain the integrity of the Habitat AmeriCorps program by performing program participant compliance reviews, including but not limited to site monitoring (including regular progress reporting) and contractual reviews.
- Meet all federal grant requirements of the Habitat AmeriCorps program.
- Meet all HFHI requirements of the Habitat AmeriCorps program.
- Bring program and grant years to a close and exit/graduate program participants while supporting continued engagement.
Program support (10%) -
- Provide support to the overall department through full participation and engagement as part of the Habitat AmeriCorps program team.
Evaluation and revision (10%) -
- Continually evaluate and revise processes and procedures to improve effectiveness and efficiency.
- Pursuant to current HFHI policy, this position requires full vaccination against COVID-19, except to the extent such requirement is prohibited by applicable law.
- Bachelor’s degree or equivalent experience.
- 3-4 years of related experience.
- Project management experience in a software development environment.
- Experience with fast-paced, data-driven environments.
- Experience analyzing datasets.
- Experience with or knowledge of basic statistical concepts.
- Knowledge of how to create and apply the most accurate algorithms to datasets to find solutions.
- Demonstrated excellent oral, written, and virtual communication skills, including public speaking.
- Ability to work independently, collaboratively, and virtually as part of a multi-cultural team.
- Detail orientated with strong organizational and planning skills and the ability to meet deadlines.
- Excellent interpersonal skills with strict adherence to deadlines and the ability to multi-task.
- Excellent computer skills in Microsoft Windows, and Office, particularly the MS Teams environment.
- Active support of HFHI Values:
- Humility – We are part of something bigger than ourselves
- Courage – We do what’s right, even when it is difficult or unpopular
- Accountability – We take personal responsibility for Habitat’s mission
- Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.
Preferred – in addition to minimum:
- Non-governmental organization experience.
- Experience with Habitat for Humanity.
- Experience with AmeriCorps or another national service program.