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Diversity, Equity, and Inclusion Coordinator
Volunteers Of America Inc in Everett, Washington
Date Posted 07/15/2022
Nonprofit-Diversity, Inclusion
Employment Type Fulltime
Application Deadline Open until filled

Full Job Description

General Function:

This position is an exempt salaried position responsible for providing all staff the training needed to increase their skills and knowledge for implementing trauma-informed care, equity, and inclusion in behavioral health crisis programs. Embedding equity work into suicide prevention is an essential part of successfully responding to the needs of our communities across Washington State. Equity work is an ongoing process involving continued learning, listening, gathering feedback, and reflecting on both current and future crisis response practices to better provide culturally affirming crisis response care for all communities. Communities across Washington experience crisis and crisis response differently based on many factors including geographical location, race, gender identity, sexual orientation, and national origin, among other identities.

The DEI Coordinator assists with creating training content and conducting program evaluations including quality assurance reviews. This position actively participates in the overall operations of crisis services including providing ongoing coaching to existing staff in collaboration with the program managers and will share in implementing the training provided by the Native and Strong Lifeline for National Suicide Prevention Lifeline call center staff.

Principal Duties and Responsibilities:

  • Participate in the onboarding process collaboratively with the training coordinator and hiring manager
  • Facilitate training in a variety of DEI-related topics for new staff and provide coaching and mentoring to existing staff
  • Create training materials and develop learning strategies
  • Contribute to an organizational culture of respect, hope, and personal accountability
  • Maintain a trauma-informed professional development environment
  • Promote cultural proficiency and competency in all aspects of program operations
  • Create opportunities to engage employees in cultural conversations, self-exploration, and intentional practice
  • Develop program DEI benchmarks for short- and long-term goals
  • Collaborate with the Volunteers of America Professional Development/DEI Specialist
  • Develop and manage a robust resource library for members of underserved and underrepresented communities
  • Evaluates program effectiveness through assessments, surveys, and feedback.
  • Provide real-time feedback to program staff regarding call handling and customer service
  • Conceptualize training materials based on data and research
  • Ensure exceptional customer service and effective, efficient program operations
  • Be an active, contributing, positive support of the Behavioral Health management team
  • Function as administrator for the Relias online learning system
  • Other projects as assigned by the operations managers and department directors



  • Bachelors degree in Human Services, Adult Education, Psychology, Sociology, or related field
  • Two or more years of documented training experience specific to DEI topics in a variety of settings
  • CDP (certified diversity professional) credential preferred
  • Maintain effective organizational and interpersonal skills including written and verbal communication skills
  • Knowledge or ability to learn and apply trauma-informed principles and practices
  • Strong understanding of anti-oppression, anti-racism, and anti-bias
  • Demonstrated ability to make diversity, equity, and inclusion concepts accessible and relevant to a variety of learners
  • Working knowledge of Native populations in Washington State including knowledge of cultural and traditional practices, knowledge of inter-generational trauma, and an understanding of Two-Spirit People preferred
  • Organized, engaging presentation skills in both virtual and in-person settings
  • Strong conflict management skills
  • Comfortable with the use of technology (Word, Excel, PP, Zoom, Teams, Microsoft, etc.)
  • Ability to be flexible and adaptable to a changing environment and working with a diverse population
  • Ability to mentor and lead by example
  • Ability to create engaging training modules
  • Understanding and/or knowledge of adult learning modalities and teaching strategies
  • Excellent verbal, written, and customer service skills
  • Crisis intervention and call center experience preferred
  • Prior training or teaching experience preferred

Effect on End Results:

  • Outstanding customer service through a well-trained crisis line and chat team
  • The exceptional quality of care to all program staff and clients
  • Increased diversity, equity, and inclusion for program staff and the community served by the crisis programs
  • Excellent organizational skills, open communication, and addressing issues in the call center via training and coaching as they arise

Covid 19 Vaccination: VOAWW requires all employees to be fully vaccinated against the COVID-19 (SARS-CoV-2) virus with an FDA-approved vaccine. Fully vaccinated is defined as 14 days after the final vaccination dose has been administered. Vaccination cards, other electronic proof of vaccination, or approved ADA (Americans with Disability Act) Accommodation requests based on medical or sincerely held religious beliefs will be required as a condition of employment.

*Please mention to employers when applying for this job*
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