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Business Manager
The Salvation Army Eastern Territory in West Nyack, New York
Date Posted 03/29/2022
Employment Type Fulltime
Application Deadline Open until filled

Business Manager

Full Job Description


The Business Manager is responsible for the business environment resulting in a team that effectively meets the goals and objectives of The Salvation Army and the Adult Rehabilitation Centers business operation.


The Business Manager is responsible for the business environment resulting in a team that effectively meets the goals and objectives of The Salvation Army and the Adult Rehabilitation Centers business operation.

Duties and Responsibilities:
  1. Evaluate trends/needs to develop a strategic business plan. Responsible for budget preparations/business plan as it relates to the Operations and Production goals of the center.
  2. Directs all business aspects of on-site operations, reporting to Command Headquarters.
  3. Responsible for the supervision, planning, and co-ordination of dispatch, warehouse, shipping, purchasing, pickups/logistics, retail, sorting and overall business operations.
  4. Responsible for solicitation of donations. This includes advertising, bag campaigns, employer drives, placement of donation boxes and other appropriate methods to procure donations in-kind. Good judgment must be exercised to acquire quality and volume, while minimizing inferior donations which increase dump costs.
  5. Monitor the approved policies, procedures and systems to maximize productivity, and to ensure that adequate funds are available to effectively run the operation within the budget limit.
  6. Will have authority regarding decisions in the recruitment, hiring, orientation, training, and supervision of personnel in line with current TSA policies.
  7. Responsible for disciplinary action of employees, up to and including discharge, assuring clear written documentation of all warnings, etc in line with current TSA policies.
  8. Responsible for training and development of supervisors in areas such as leadership, communication skills, organizational skills, management, job knowledge, performance reviews, etc.
  9. Ensure that systems are in place to track donations of significant value from donors, trucking routes are planned efficiently to minimize the waiting period donors experience for pick up. Systems should provide for the measurement of successful routes and the quantities. Maintain manifests for shipments to stores.
  10. Responsible for assignment, reassignment, and regular review of employees in their areas of responsibility. Conduct performance evaluations of the Supervisors and participate in other employee evaluations when required. Recommend wage increases for employees as and when appropriate; i.e., cost of living, merit, promotional within Command policies and budgetary limitations.
  11. Review and approve work schedules, absences, and vacation schedules of warehouse, dispatch, sorting and thrift stores personnel insuring adequate staffing at all times.
  12. Support the payroll function by verifying & reviewing all time sheets/cards and documents for appropriate signatures, accuracy and in line with fair labor standards/wage and local laws.
  13. Review and approve any employee needs for stores, warehouse, sorting, and overtime when and if necessary, exercising good judgement.
  14. Responsible for maintenance, security, and proper use of stores, vehicles, and equipment. This includes, but is not limited to, forklifts, scales, material handling equipment, etc. Minor repairs should be immediately attended to through employee efforts or through local professional services. If the extent of work requires command approval, bids should be acquired and presented through CHQ.
  15. Responsible to organize and maintain systems to monitor efficient flow of materials through the warehouse. This shall include the efficiency of all receiving, storage, sorting, shipping, and discarding of all items. Particular attention should be paid to quality, quantity, hanging, packing, and the volume of material produced and shipped.
  16. Responsible to provide various documents including accurate inventory of specific items such as baling reports, production reports, material shipped to stores, phone room reports, daily sales reports, and other daily/weekly/monthly reports.
  17. Maintain an ongoing dialogue with supervisors, administration, warehouse, sorting room, stores, and leadership with regards to reporting of information.
  18. Report any site visits and/or communication from OSHA (Occupational Safety and Health Administration) and CPSC (Consumer Product Safety Commission) Fire/Building/City/Town/Local inspector to CHQ. Verify inspector credentials by getting business card and contact details to forward to Headquarters.
  19. Conduct meetings with operations and production staff on a regular basis.
  20. Routinely conduct audits to thrift store, truck route, and box inspections, to ensure compliance with command policies and procedures.
  21. Regularly review the accounting reports ensuring operation within the budget and verify invoices for payment with purchase orders.
  22. Responsible for customer service including the handling of complaints from donor, customers and employees.
  23. Other duties as may be requested by the administration to improve the overall operation of the center.


1. College degree in Business/Management (or equivalent experience).
2. Must possess a valid driver’s license with acceptable DMV record.
3. Excellent communication skills required.
4. 3 – 5 years’ experience in warehouse/business management, logistics/leadership preferred.
*Please mention to employers when applying for this job*
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