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Assistant Program Director of Facility Ops
Volunteers of America Chesapeake in Baltimore, Maryland
Date Posted 12/22/2021
Nonprofit-Senior/Executive Management
Employment Type Fulltime
Application Deadline Open until filled
Job Details



Job Location

RRC - Baltimore, MD

Position Type

Full Time - 40 Plus Benefits

Education Level

Bachelor's Degree Obtained

Salary Range

$60,000.00 - $65,000.00 Salary/year

Travel Percentage


Job Shift

Flex Shift

Job Category

Residential and Transitional Services

The Assistant Director of Facility Operations (ADFO) is responsible for the overall management and security of the facility, including perimeter control and beyond as assigned and appropriate, alarm systems, required safety and regulatory inspections and requirements, and exterior facility areas. ADFO has direct oversight of 24/7 security and monitoring procedures as performed by the Security Supervisors and Specialists staff. The ADFO ensures a safe, secure and sanitary environment in compliance with the goals of the organization, policies and procedures, and funding source and accreditation requirements. In addition, the ADFO is responsible for assisting in the overall management of the Program, services and facility under the direction of the Program Director.


  • Develop and maintain effective security operations in compliance with funding sources requirements. Promote, manage, and maintain the safety, sanitation, and security of the facility in compliance with VOAC policies and procedures, funding source requirements, accreditation standards and OSHA regulations.
  • Assist in the overall management and supervision of the facility and staff, including on-call supervisor duties, with focus on resident services, staffing, safety and security.
  • Act as Senior Program Director (SPD) in the absence of the SPD.
  • Develop, implement, and coordinate pre-service and in-service training for staff.
  • Maintain working knowledge and expertise of VOAC policies, procedures, and operations, as well as funding source policies, procedures and requirements.
  • Perform functions related to the Center disciplinary process as directed.
  • Attend and/or conduct staff meetings as directed, as well as other VOAC work-related meetings and functions. Participate in program meetings and security staff meetings.
  • Maintain all safety and regulatory inspections records as required.
  • Conduct weekly facility walk-throughs/visual inspections to ensure compliance.
  • Conduct comprehensive facility inspections monthly to identify non-compliance issues.
  • Develop, maintain, and implement urine and breath surveillance programs.
  • Monitor the medication logs in accordance with policy and procedures and ensure proper administration, handling and storage of all medications.
  • Maintain food service operations in compliance with authorities having jurisdiction, VOAC policies and procedures, ACA requirements and within budgetary constraints; ensuring compliance with dietary standards.
  • Provide and/or coordinate residents accountability as needed and in accordance with funding sources requirements.
  • Prepare weekly, monthly, and other periodic reports as required or necessary in the performance of position duties.
  • Drive on company business and/or transport clients as required.
  • Participate in professional enhancement training and activities, to include 40 hours of annual training as mandated by ACA, VOAC, and the funding source; and maintain certification in CPR/First Aid. Maintain training records as required.
  • Represent the program to the public, community agencies, and funding sources, professionally and appropriately, as necessary in the performance of position duties.
  • Assist in ensuring the facilitys compliance with the ACAs standards for accreditation, and the PREA assessments, standards and audits to ensure compliance.
  • Serve as Volunteer Services Coordinator in compliance with operational policies and procedures, as assigned and needed.
  • Performs other duties as assigned.


  • To maintain and improve the physical plant and facility operations.
  • To maintain a well-trained and functioning staff in a 24/7 facility.
  • To assist in the operation of the facility to meet program goals and objectives appropriate to the needs of the residents, funding sources, and standards of accreditation and OSHA.
  • To ensure a safe, sanitary, and secure environment and access to residents and staff.
  • Ensure professional performance, expertise, and overall well-being of staff.


The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • The ability to safely operate a motor vehicle to transport oneself, staff, residents, clients and program supplies as necessary.
  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light maintenance activities, and operate office and facility equipment as required or needed.
  • Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
  • Operating office equipment requiring continuous or repetitive hand/arm movements.
  • The ability to remain in a sitting position for extended periods of time.
  • Occasionally, ability to lift, carry, push, pull or otherwise move objects, including the human body.


Please note this job description is not designed to cover or contain a complete, comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


  • Master’s degree in human services and counseling or related field preferred. Or Bachelor’s degree human services or related field with and three years of transferable experience, Human Services Management experience preferred.
  • Reasonable Service and/or corrections proficiency with business computer applications and a working knowledge of health and safety regulations pertaining to a community residential center.
  • Combination of the following skills and abilities: budget development, security management, staffing plan, property management, public relations, and personnel and residents’ supervision and management.
  • Experience in counseling
  • Mental health/behavior assessment knowledge preferred.
  • Excellent Computer Skills in Microsoft Office and office products.
  • Excellent written and verbal communication skills, ability to handle conflict resolution.
*Please mention to employers when applying for this job*
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