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Director of Program
The Salvation Army Western USA in Seattle, Washington
Date Posted 12/13/2021
Nonprofit-Program Management
Employment Type Fulltime
Application Deadline Open until filled

Director of Program

DEPARTMENT: Seattle Social Services

STATUS: Full Time/ Exempt

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

Use your leadership, operational, and social service skills as our Director of Program!

The Salvation Army is seeking a Director of Program to provide oversight to the departments of Seattle Social Services. This role will lead the Directors of each program in advancing their program’s forward while maintaining the same standard of care that has allowed The Salvation Army to become a global name. Responsibilities include implementation and maintaining of a training regiment for Seattle Social Services, support of program directors and managers during and after emergencies, and responsibility for ensuring that all assessment, intake, service planning, and program exits are completed across all programs.

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

The Director of Program works closely with all directors and program managers to ensure that Seattle Social Services has a smooth day to day operations while working on moving the programs forward as a whole to help those in need. This positions will receive supervision from the Operations Director as well as the Seattle Social Services Director/ Officer in Charge.

This position is full-time and exempt and located in Seattle, Washington.


  • Program Management oversight under the guidance of the Divisional Social Services Director.
  • Maintain compliance within a multimillion-dollar operational budget, in coordination with the Director of Operations and Business Manager.
  • Ensure social services programs are in compliance with government contracts, including shelter capacity requirements and contracted outcomes.
  • Oversee and support social services programs, program directors, program managers, and support staff.
  • Hold regular meetings with social services program directors and managers reporting directly to you.
  • Responsible for ensuring assessment, intake, service planning, and program exits are conducted across all programs.
  • Ensure provision of direct services, including referrals for permanent housing, substance abuse counseling, mental health counseling, medical care, school enrollment for children, general activities, and other identified services specific to the needs of clients.
  • Be the primary point of contact for all community meetings and committees that are applicable to Seattle Social Services programs.
  • Support directors and program managers in ensuring weekly case conferences are held, documented, and resolved. Provide recommendations and feedback regarding case conference planning with frontline staff.
  • Ensure program statistics, data review, and mandated reports are completed in a timely manner.
  • Work with the Director of Operations and HR Manager in planning and implementing a social services staff training curriculum and schedule to meet professional development needs of employees.
  • Participate in hiring decisions, evaluate staff performance, and make recommendations to the Director of Operations as needed.
  • Develop, implement, and maintain policies and procedures for the social services department in collaboration with the Director of Operations and the program directors and managers.
  • Provide support to program directors and managers during and after an emergency. Contact 911 as needed to immediately address any crisis situation. Provide post-incident support and debriefing to employees. Contact Director of Operations and provide detailed information regarding the critical event. Connect employees to the EAP program, as needed.
  • Interact with community partners on a regular basis to foster positive community relationships.
  • Participate in professional, community, and government committees and activities as identified.
  • Collaborate with other leadership team members, Director of Operations, and Director of Seattle Social Services.
  • Attend staff meetings as required.
  • Other duties as assigned, including special events and seasonal activities.


Education and Experience:

  • Minimum bachelor’s degree in business management, human services, organizational leadership, or comparable degree
  • Experience working with people experiencing homelessness and poverty
  • Minimum of 5 years in staff supervision

Knowledge, Skills, and Abilities:

  • A commitment to support the mission of The Salvation Army and an appreciation of faith-based service organizations.
  • An interpersonal style that is service oriented and supportive of the other departments.
  • Proven experience in grant writing, budget preparation, contract management and compliance.
  • Excellent attention to detail, procedures, processes and policies.
  • A demonstrated ability to manage projects to completion, priorities, and programs in a constantly changing environment.
  • A communication and management style that exhibits the principles and values of The Salvation Army as well as fosters team relationships and effectively communicates information.
  • A thorough knowledge of homelessness and poverty as it relates to individuals, families, veterans, seniors, and government-funded programs.
  • An understanding of residential and emergency shelter program operations.
  • Ability to engage with diverse populations in a respectful and culturally responsive manner.
  • Demonstrates commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
  • An ability to work with confidential material.
  • An ability to manage projects, priorities, and programs in a constantly changing environment.
  • An ability to work evenings, weekends, and holidays as needed
  • Able to travel on occasion for training, events, and conferences

Physical Requirements:

  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
  • Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
  • Ability to operate telephone
  • Ability to operate a desktop or laptop computer
  • Ability to lift up to 45 lbs (usually file boxes)
  • Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result. While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

The Salvation Army is a branch of the Christian Church, and the goal of all programs is the spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.

Equal Opportunity Employer / Minorities/Women/Disabled/Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

*Please mention to employers when applying for this job*
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