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Senior Director of People and Culture
The San Diego LGBT Community Center in San Diego, California
Date Posted 03/03/2021
Nonprofit-Senior/Executive Management
Employment Type Fulltime
Application Deadline Open until filled

Established as a community non-profit organization in 1972, The San Diego LGBT Community Center (The Center) functions as the San Diego LGBTQ community's anchor organization, providing targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities to the betterment of our entire San Diego region. Our vision is to create a Center and organizational culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, each day we actively recommit to be a more vibrant, bold, innovative, safe, and modern Center than the day before. The Center is a sex-positive organization that provides advocacy and critical health and social support services to support our community members through all stages of life, with a focus on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center has over 70 staff and facilities and programs across San Diego County.


Supervised by the Chief Executive Officer, the Senior Director of People and Culture serves as a strategic leader and member of the Senior Management Team and is responsible for developing and executing human resources strategies in support of The Center's mission, vision, values, and culture, specifically in the areas of talent management and retention; change management; diversity, equity, and inclusion; organizational and performance management; training and development; compensation; and succession planning. This position acts as a liaison between managers and employees on human resources-related matters, facilitates key communications, and leads or facilitates ongoing human resources-related activities. The Senior Director will work to create and maintain a fair, supportive, and positive environment for all Center employees, including preventing and resolving any employment-based issues.


1) In conjunction with and in support of The Center's needs, requirements and goals, the Senior Director of People and Culture is responsible for the maintenance and further development of a strategic human resources program that supports The Center's staff, programs, and departments; functions as a strategic member of the Senior Management Team regarding key organizational and management issues.
2) Provide overall leadership and guidance on employee recruitment, development and retention, career development, succession planning, training, leadership development, employee and volunteer engagement, compensation, and benefits.
3) Oversee and implement organization-wide efforts involving diversity, equity, inclusion, and cultural competency, in support of The Center's mission and vision, to serve the full diversity of our San Diego LGBTQ community, including better serving communities of color, transgender, and nonbinary communities, and to intentionally reduce barriers for Center staff to fair treatment, access, opportunity, and advancement within The Center. The Senior Director will examine all Center policies, procedures, and functions with a racial justice and intersectional lens, and make recommendations to the Chief Executive Officer on changes that will create an inclusive and welcoming Center for staff, volunteers, clients, and all who come through its doors. This work includes (but is not limited to) making recommendations on the following: periodic comparative review of salaries across the agency; review of job announcements and descriptions to reduce unintentional barriers; analysis of staff and volunteer demographics, development, and retention; and working with the Director of Community Engagement and Equity to create projects and initiatives to address recommendations internally and externally.
4) Supervise and administer all human resources functions including but not limited to: benefits management, recruitment and advertising, agency staff development and training, development of personnel policy and procedures, monitoring of hiring, disciplinary actions, termination, and workers compensation. Serve as a liaison between managers and employees on human resources-related matters, including employee complaints and/or grievances; counsel employees and supervisors, complete internal investigations and prepare and maintain related documentation. Research and resolve questions from managers and employees as they relate to human resources policies, procedures, or programs.
5) Lead recruiting efforts and facilitate the hiring of qualified job applicants for open positions; collaborate with departmental managers to understand skills and competencies required for openings, onboarding, and offboarding.
6) Oversee and guide the Volunteer Services Director in developing strategies and infrastructure to create and maintain a supportive environment for Center volunteers and support mission-driven community engagement.
7) With the Director of Welcome Services and the Director of Facilities, oversee and guide Facilities and Welcome desk staff and projects relating to security and safety.
8) Serve as the agency's EEOC Officer and ensure agency compliance with state and federal employment regulations (including but not limited to: equal employment and affirmative action, wage and hour laws, other federal, state and local personnel laws); ensure
compliance with Center policy and procedure at all levels.
9) Responsible for compliance, maintenance, and confidentiality of employee and other required human resources-related records in accordance with proper personnel practice, Center policy, contractual agreement, and/or statute.
10) Facilitate or participate in staff meetings, planning meetings and other meetings as required.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1) Education and/or Experience: A bachelor's degree is required. Note, related experience can also be substituted for the educational requirement on a year-for-year basis. Human resources certification, such as SHRM Senior Certified Professional, strongly preferred. Experience working in social justice, LGBTQ, and/or direct service organizations required; prior experience working in the LGBTQ and or HIV community in a non-profit setting strongly preferred.
2) A passion for The Center's work and its mission to enhance and sustain the health & well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities to the betterment of our entire San Diego region.
3) 5 to 8 years of management experience, with a proven ability to solve complex problems and to inspire and motivate staff required.
4) 5 to 8 years of human resources management experience with increasing levels of responsibility required.
5) Extensive knowledge of: the principles and practices of personnel management, including recruitment and selection, wage and salary administration, benefits administration, employee development and training, and employee support.
6) Thorough knowledge of: management principles and practices; organizational development, operations, management, and information systems related to human resources.
7) Demonstrated leadership in diversity, equity and inclusion; passion for The Center's mission and vision to serve people of color, transgender, and nonbinary communities; passion for developing organizational leaders, including leaders of color, transgender, and nonbinary leaders.
8) Excellent verbal and written communication skills, including strong organizational, detail and interpersonal skills; ability to establish and maintain effective working relationships with management, employees, clients, and the public.
9) Demonstrated skill and experience in problem solving in organizational settings.
10) Exceptionally high level of professional and personal integrity.
11) Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments. Must have proficiency with Microsoft Office, particularly Excel, Word, and Outlook, database operations, and other software systems; experience with Paylocity or similar online human capital management software preferred.
12) Other Skills: Must demonstrate competence in working with diverse populations. Must demonstrate the ability to manage multiple tasks with shifting priorities. Those with lived experience as a member of a historically under-served community (i.e., low income, communities of color, LGBTQ communities, immigrant communities, etc.) are strongly encouraged to apply.
13) Language Skills: Fluency in English is required. Fluency in Spanish beneficial.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Please note: We are unable to accept any phone or walk-in inquiries for this position.

*Please mention to employers when applying for this job*
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