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Vice President - Complex Care
Wounded Warrior Project in Jacksonville, Florida
Date Posted 01/22/2021
Employment Type Fulltime
Application Deadline Open until filled

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

But if you’re the kind of person who also cares about making an impact and serving our nation’s wounded warriors and their families, then you’re exactly the kind of person we’re looking for.

Change the life of someone who served their country, and join an organization that not only supports you, but empowers you to make that change a reality.

When you join the Wounded Warrior Project family, you’re committing to making a difference. We make a commitment to you too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Complex Care Vice President is responsible for leading one of the largest programmatic investment areas and builds, fosters, and maintains strategic relationships with government entities, world-renowned researchers, and many other influencers in the mental and brain health space. The Complex Care Vice President provides strategic vision to and leads the various geographically dispersed teams of professionals focused on the Independence Program, Complex Case Coordination (C3) and Long-term Support programs. Additionally, this organizational executive leader manages organizational efforts related to WWP as a global thought leader and innovator in long term care for the most severely injured veterans. These efforts are aligned with strategic priorities and overall organizational strategy as it relates to complex care for the most severely injured veterans.


  • Lead and manage the complex care teams, including the independence program, complex case coordination (C3), and activities for the long-term support trust.
  • Provide strategic leadership, vision, and a shared purpose for WWP’s approach to caring for warriors with complex medical care needs, to lead independent lives in their communities.
  • Translate strategic objectives into operational goals and priorities, communicating effectively, and creating accountability for actions and deliverables.
  • Implement the findings of complex research initiatives into impactful programs and partnerships through visionary leadership.
  • Collaborate, develop, and serve as an integral part of various research initiatives and drive internal and external programming.
  • Lead geographically dispersed teams focused on delivering high quality case coordination, VA/DOD interface and case management supervision.
  • Establish strong and effective relationships with third-party case management entities, as well as VA National and VISN level leadership.
  • Develop and strengthen strategic partnerships with other organizations (non-profit, government, and for-profit) that deliver high quality care in the areas of brain health (mental health, brain injury, etc.).
  • Represent the organization in front of government leaders for legislative initiatives related to veterans’ long term complex care needs.
  • Present WWP vision and values to potential partners, describing the benefits of WWP programs and services, and inspire them to contribute to WWP vision.
  • Possess the confidence and ability to present WWP’s impact, research, partnerships, etc., at various academic, scientific, and other various conferences as a solo presenter, part of a panelist, or moderator.
  • Provide fiduciary oversight and manage operating budget of the brain health portfolio.
  • Work collaboratively and effectively with other WWP leaders as part of the WWP Executive team.
  • Analyze and report performance metrics for complex care programs, providing quarterly scorecards and reports on programs’ achievements and status.
  • Other related duties as assigned.


  • Impactful, influential, empathetic, and visionary leadership skills. Demonstrated ability to lead with strategic vision and generate big-picture content and program structure, within a healthcare or military environment.
  • Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters appropriately.
  • Demonstrated understanding of military and veteran issues, and the physical and emotional impact of combat, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress, and particularly with Iraq and Afghanistan veterans. Demonstrated understanding of complex injuries. Demonstrated understanding of the challenges faced by warriors affected by trauma.
  • Demonstrated understanding of and possessing extensive experience in relationship management and partnering.
  • Demonstrated understanding of and possessing extensive experience in healthcare environments.
  • Excellent presentation skills. Confident communicator, with demonstrated ability to present effectively to large audiences, small groups, and individuals including C-suite executives, government officials, and other organizational leaders.
  • Demonstrated understanding of and extensive experience in budget management and fiduciary oversight principles.
  • Strong written and verbal communication skills.
  • Proven leadership and influencing skills.
  • Proven management skills. Demonstrated success leading, coaching, and mentoring teams to accomplish critical missions in a corporate environment.
  • Strong organizational and time management skills. Effectively complete assignments and meet deadlines.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.



  • Fifteen years of senior leadership experience.
  • Ten years of demonstrated relationship building and partnering skills with executives, leaders, or officials.
  • Ten years of budget management and fiduciary oversight experience.


  • Ten years of experience in healthcare environment, (ex: healthcare delivery, healthcare management, healthcare administration or in healthcare project management and program evaluation).
  • Military leadership experience.



    • Master’s degree.


    • Doctoral degree.



    • Valid state-issued driver’s license.


    • General office environment: temperature controlled.
    • Up to 50% travel.
    • May require lifting/carrying items up to 50 pounds.
  • ca-dj

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

*Please mention to employers when applying for this job*
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